Payment US Versions of our games are available for purchase in US Dollars. If you are paying by credit card, you will be taken to our secure pages in order to input your confidential information and credit card details. These pages are handled by Merchant Partners, which provides full encryption of your personal information within their secure system. We accept most major credit and debit cards including Visa, MasterCard, American Express, Discover, Diners Club and JCB. Purchases made for shipment within the State of Illinois incur State Sales Tax of 6.25%. If you would rather not give your credit card details over the Internet contact us, via the contact us link, with a contact telephone number. We will be happy to phone you at our expense and take your credit card details by phone. We also accept payment by check, postal order or banker's drafts denominated in US Dollars and drawn a US bank. If you would like to purchase our products by check, postal order or banker's draft, please use the order form provided on the Buy Our Games page of this website. Delivery Products can be purchased for delivery within the Continental United States and to Alaska and Hawaii. Postage & Handling rates are as indicated on the Buy from Us page of this website. To purchase products in US dollars for delivery to all other locations, contact us via the contact us link. For deliveries within the Continental United States, we use either UPS or FedEx ground service. For deliveries to Alaska and Hawaii, we use the USPS Parcel Post. If you would like to receive your order by other means, please contact us via the contact us link. For orders paid for by credit/debit card, we aim to dispatch your order to you within 1 business day of the receipt of your order. Under normal circumstances, your order should reach you within 5 business days from the date of dispatch, except in the case of orders sent via USPS Parcel Post where the guidelines established by the USPS apply. If you would like to receive your order in a shorter time frame, please contact us via the contact us link. For orders paid for by check, we aim to dispatch your order within 1 business day of your payment clearing our bank account. Under normal conditions, your order should reach you within 5 business days of dispatch, except in the case of orders sent via USPS Parcel Post where the guidelines established by the USPS apply. If you would like to receive your order in a shorter time frame, please contact us via the contact us link. In the event that there are problems regarding your delivery, we shall contact you as soon as possible. If, as a result, you are unhappy regarding the delay and wish to cancel your order, we shall immediately refund your money. All items are subject to availability at the time of placing your order. Cancellation, Refund and Replacement In addition to all your statutory rights as a consumer, HL Games USA Limited offers a straightforward refund and replacement policy. You have the right to return unopened games ordered from us within 7 calendar days of receipt thereof, and to receive from us a full refund for your ordered unopened games. Should you, on the other hand, find that any part of your ordered game is either faulty or missing, you should contact us immediately: HL GAMES USA LIMITED 2421 W. Pratt Blvd. #600 Chicago, IL 60645 United States Tel: 773 549 7426 E-mail: sales@hlgames.com We will aim to send you, at our expense, either the missing/faulty part or provide you with a full exchange or refund. Please note, for either a refund or exchange you should send us the game as it was sent to you. We recommend, therefore, that you keep all packaging and parts and send them, together with your name, address, order number, telephone number and, if applicable, email address together with a note indicating the problem and whether you would like an exchange or refund, to HL GAMES USA LIMITED 2421 W. Pratt Blvd. #600 Chicago, IL 60645 United States Tel: 773 549 7426 E-mail: sales@hlgames.com Please note, when returning a product, it is your responsibility until it reaches us, so we strongly recommend that you send it registered post. For refunds and exchanges we will also reimburse you for your post and handling charges (USPS or ground service rates apply). Please provide a receipt for expenses with the returned item(s). Privacy and Security You should feel that you can purchase your games directly from us with total confidence. All personal information sent via our secure server, Merchant Partners, is fully encrypted. For more information on Merchant Partners, please visit their website at www.merchantpartners.com. All other information sent to us by you (by email or by post or other means) is held in strict confidence and will not be passed to any third party except as required by law. None of the above terms and conditions affects your statutory rights as a consumer. In ordering you accept these terms and conditions.